Privacy Policy

South Yorkshire Mobility
Website: www.southyorkshiremobility.co.uk
Effective date: 12/2/2025
Last updated: 22/3/2026

At South Yorkshire Mobility, we are committed to protecting your privacy and handling your personal information in a lawful, fair and transparent way.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, purchase a product, book a service or repair, or otherwise interact with us.

1. Who we are

South Yorkshire Mobility is a mobility retailer and service provider. We supply and support mobility products including mobility scooters and related services such as demonstrations, deliveries, servicing, repairs and customer support.

Data Controller: South Yorkshire Mobility
Address: 4 The Parade, Thorogate, Rawmarsh, S62 7HX
Telephone: 01709 803311
Email: accounts@southyorkshiremobility.co.uk
Website: www.southyorkshiremobility.co.uk

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. What personal data we collect

We may collect and process the following personal information:

• Your name

• Postal address

• Email address

• Telephone number

• Delivery and billing details

• Details of products you enquire about or purchase

• Service, repair and warranty information

• Payment information where relevant

• Records of your contact with us, including emails, messages, phone calls and website enquiries

• CCTV images if you visit our premises, where CCTV is in use

• Technical information when you use our website, such as IP address, browser type and cookie data

We only collect personal data that is relevant and necessary for our business purposes.

3. How we collect your data

We may collect your personal data when you:

• Contact us by phone, email, website form, social media or in person

• Request information, a quote, demonstration or callback

• Purchase a product from us

• Arrange a delivery, service, repair or warranty support

• Sign up to receive offers or marketing updates

• Visit our website

• Visit our business premises

4. How we use your personal data

We may use your personal data to:

• Respond to your enquiries

• Provide product information, quotations and advice

• Process orders and payments

• Arrange deliveries, servicing, repairs and aftercare

• Manage warranties and product support

• Keep customer and transaction records

• Contact you about your enquiry, order, appointment or service

• Improve our products, services and customer experience

• Meet our legal, tax, accounting and regulatory obligations

• Send marketing communications where permitted by law

5. Our lawful bases for processing

We only use your personal data where we have a lawful basis to do so. These may include:

Contract
Where we need your information to supply goods or services to you, or to take steps before entering into a contract.

Legal obligation
Where we need to process your data to comply with the law.

Legitimate interests
Where we use your information for genuine business reasons, such as responding to enquiries, managing customer relationships, maintaining records, improving services and protecting our business, provided your rights do not override those interests.

Consent
Where you have given us permission, for example to receive marketing emails or messages.

6. Marketing

We may send you information about our products, services, promotions or special offers where you have agreed to receive marketing, or where we are otherwise permitted to do so by law.

You can opt out of marketing at any time by:

• Clicking the unsubscribe link in a marketing email

• Contacting us directly

• Asking us in store or by phone to stop sending marketing

Please note that even if you opt out of marketing, we may still contact you regarding an order, service, repair, warranty or other necessary customer matter.

7. Sharing your personal data

We may share your personal data where necessary with trusted third parties such as:

• Payment processors

• Delivery and courier companies

• Service, repair or warranty partners

• IT support, website hosts and software providers

• Professional advisers such as accountants, insurers or legal advisers

• Regulators, law enforcement agencies or courts where required by law

We do not sell your personal data to third parties.

We only share the information necessary for the relevant purpose and take reasonable steps to ensure it is handled securely.

8. How long we keep your data

We only keep your personal data for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty and record-keeping requirements.

How long we keep data will depend on the type of information and the reason we collected it. For example, we may keep customer purchase and service records for a reasonable period to deal with warranties, follow-up queries, legal claims or compliance obligations.

When your data is no longer needed, we will securely delete or dispose of it.

9. Website usage and cookies

Our website may use cookies and similar technologies to help it function properly, improve user experience, analyse website traffic and support marketing activity.

You can usually manage cookie preferences through your browser settings. Where required, we will request your consent before placing non-essential cookies on your device.

You may also wish to provide a separate Cookie Policy on your website for more detailed information.

10. CCTV

If CCTV is in operation at our premises, images may be recorded for purposes including:

• Security

• Crime prevention

• Protecting staff, customers and property

CCTV footage will only be viewed where necessary and will be retained for a limited time unless required for an investigation or legal matter.

11. How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

These measures may include secure systems, password protection, restricted access to personal data and safe handling of records.

While we do our best to protect your data, no method of transmission over the internet or method of electronic storage is completely secure.

12. Your rights

Under UK data protection law, you may have rights including the right to:

• Be informed about how your personal data is used

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to processing in certain circumstances, including direct marketing

• Request transfer of your data in certain cases

• Withdraw consent at any time where we rely on consent

These rights are not absolute and may depend on the reason we are processing your data.

To exercise any of your rights, please contact us using the contact details in this Privacy Policy.

13. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

14. Third-party links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we handle personal data.

Any updates will be posted on this page, and where appropriate, made available in store or on request.

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